Cancellations and returns
A preorder should not trap you.
Paid preorders can be cancelled for a full refund until fulfilment starts. Use the signed management link in the confirmation email or contact support.
Before dispatch
For an eligible paid preorder, use the signed order-management link to request a full refund. Once Stripe confirms the refund, the incoming unit is released and the order status is updated.
After dispatch
Your applicable statutory consumer rights are not reduced by these store terms. Contact support before returning an item so we can confirm the correct address and identify the exact production model and batch.
Faults or wrong items
If a cable is faulty, damaged or not the ordered model, stop using it and contact support with the order email and a description of the issue. Do not include payment-card details.